GoldMine Add On Software
Expand the power of your CRM
A broad range of supplementary software to enhance the capabilities of GoldMine to suit your individual business needs.
For advice about these products, please call us today.
Keep All Members of Your Sales Team Perfectly in Sync
Give your team the advantage of up-to-the-minute contact information with the automated synchronization capabilities of GoldSync: it makes updating and distributing vital customer information a productive reality. GoldSync, contact management software, easily extends information to your entire organization, regardless of where individuals are located or when they connect.
View and download the GoldSync brochure for more info »
GoldSync - Key Benefits
- Deliver current contact information faster and easier
- Proactively manage your contact database
- Enjoy field-specific, bi-directional synchronization
- Simplify team communication management
GoldSync - Features
- Fits the shape of your organization - Choose the connection methods that work best for your business: including TI, Frame Relay, Internet Email, modem pools, or IP-to-IP options.
- Complete management control - Distribute contact information to GoldMine users and sites using filters to control the content sent to each location or representative, thereby eliminating possible territory conflicts. Determine when, what, and how information is synchronized with automated "agent" functions.
- Up and running in minutes - The GoldSync software installer makes deploying GoldMine for a large number of remote users a breeze.
- Protect your information assets - GoldSync contact management software provides three levels of synchronization security: serial number, site ID, and optional user password validation.
- A comfortable, cost-effective environment - The GoldSync Administration center offers a familiar Microsoft Windows/Internet Explorer-style interface for standardized setup and management of remote GoldMine users and sites.
GoldSync - System Requirements
- Microsoft® Internet Explorer 6.0
- Microsoft Windows 2000 (Server/Advanced-Server), Windows 2003
- 266-MHz Pentium® II or higher IBM-compatible PC
- 128 MB RAM
- 500 MB free hard drive space
- MS-DOS® 3.1 File- and Record-locking-compatible Network
- GoldMine
Real-Time Access to Goldmine Corporate Edition
Now, it's easy to access the full functionality of GoldMine® Corporate Edition from any web connection or from a local area network (LAN). With iGoldMine™ and iGoldMine™ Plus, web-based CRM solutions, you have real time access to all of your customer and prospects information. In addition, with iGoldMine you can also publish Microsoft® Word® over the Web rather than distributing it. iGoldMine Plus has all of the same functionality as iGoldMine, but can also publish 30 of your favorite applications over the Web.
more about iGoldMine & iGoldMine Plus »
View and download the iGoldMine brochure for more info »
iGoldMine - Key Benefits
- Reduce costs and increase efficiency with centralized, web based CRM administration.
- Access real time data from one centralized database that eliminates informational delays, informational losses and synchronization headaches.
- No synchronization required
- Leverage existing infrastructure and maximize investments for faster ROI.
- iGoldMine gives remote staff real-time access to GoldMine and Microsoft® Word® via the Web and iGoldMine Plus™ publishes an additional 29 applications via the Web.
iGoldMine - Features
- Full access to contacts and features - Provide full access to valuable GoldMine information to your entire team. They can view contacts and calendars, communicate via email, and use automated processes and other GoldMine features.
- Real time access - Replace synchronization with live, remote access to web-based CRM information.
- Flexible connection options - Connect over a local LAN, the Web or other network connection.
- Added security - Access the full functionality of GoldMine Corporate Edition with added security by eliminating the need to have locally stored information. All web transmissions are fully encrypted for worry-free remote access to critical corporate data.
- Support for distributed teams - Easily deliver new GoldMine CRM applications to distributed teams.
- Leverages existing infrastructures - Use existing desktop hardware and software solutions without making upgrades.
- Quick rollout - Implement with ease by allowing remote users to get up and running quickly with just a URL. No client installation required.
- Central CRM administration - Administer one centralized CRM database from one location. Also, with this web based CRM solution, rapidly configure and deliver with the complete control of a central IT department.
iGoldMine - System Requirements
Environment
- Microsoft Internet Information Services (IIS) server 5.0 or 6.0
- A minimum of five GoldMine Corporate Edition licenses Microsoft Windows® 2000 Server or Windows 2000 Advanced
- Server SP3 or higher, or Windows Server™ 2003
Client Options
Browser-based (zero footprint):
Run iGoldMine or iGoldMine Plus either inside the browser or as an extension of it. This option provides a
seamless, easy-to-access interface, as well as control over screen size and application switching.
- Microsoft Internet Explorer plug-in (Microsoft ActiveX® control)
- Netscape® plug-in (Java™-based plug-in)
- Generic Java plug-ins (signed or unsigned)
Native clients (small install required):
Run iGoldMine or iGoldMine Plus outside the browser and benefit from even better performance over browser plug-ins.
- Native Windows client
Integrated Telephony Solutions for GoldMine
FrontRange GoldMine® IP Voice Suite is a comprehensive communications solution that combines the two most powerful customer contact business tools - your phone system and your GoldMine Customer Relationship Management (CRM) software system. It is designed to help businesses deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.
more about GoldMine IP Voice Suite »
View and download the IP Voice Suite brochure for more info »
The Power of Two
FrontRange has long provided CRM software solutions to increase sales, improve marketing tactics, and help companies analyze and communicate with their best customers and prospects more efficiently. This IP Voice Suite designed from the ground up to provide productivity for the Goldmine users. The GoldMine IP Voice Suite includes an advanced, software-based IP telephone system with Unified Messaging, Auto Attendants, inbound and outbound productivity applications as well as easy to use management.
GoldMine IP Voice Suite - Key Benefits
- Help your business deliver better customer service with simplified call routing giving inbound callers easy access to GoldMine users and delivering screen pops of caller information.
- Simplify your outbound calling campaigns with an automated preview dialing application including list management, call distribution, status reporting and calling scripts.
- Standards based VoIP solutions leverage your existing infrastructure to reduce your overall cost of ownership.
- Make your business more competitive with a complete, fully integrated solution that reduces implementation costs and an accelerated Return On Investment.
- Future proofs your business with a software-based CRM communications solution that keeps pace as your changing business requirements by simply updating your system software.
GoldMine IP Voice Suite - Features
- Click to Dial - Increase GoldMine user productivity by offering click to dial out of GoldMine contact records and with automatic tracking of calling activity in the customer record
- Screen Pops - Help your customers provide better service when inbound calls ring and automatically trigger a screen pop of GoldMine customer information to their desktop PC
- Better Campaign management - Simplify your customer's outbound calling campaigns with an automated preview dialing application (list management, call distribution, status reporting)
- Pop Telemarketing Calling Scripts - Increase effectiveness of outbound calling groups with Automated Script Pops that maximize outbound sales campaign performance.
- Powerful VoIP Softswitch - Complete IP business telephone system is included as the foundation of the GoldMine IP Voice Suite.
- Unified Voice Messaging - Powerful unified messaging included a part of the GoldMine IP Voice Suite.
- Web-based application builder - Change the Auto Attendant messaging to your customers or adjust call routing options with this easy-to-use GUI application.
- Integration with business applications - Seamlessly integrates with 6.7 and later version of GoldMine® CRM as standard.
- Conversation recording tools - Simply click a button to record appropriate conversations such as a transaction or customer complaint and attach them to customer records for later review.
- Self management and reporting CRM software solution - Simplified Web based management and reporting eliminates the need for expensive 3rd party support.
GoldMine IP Voice Suite - System Requirements
SIP Hardware
- RFC-3261 SIP/2.0 UDP-compliant endpoints such as gateways or phones
- RFC-2833 Telephony Signals compliance is necessary if DTMF recognition is used
Computer Hardware
- CPU: 2 GHz Intel® Pentium® IV or equivalent is the minimum recommended for simple audiotex-like applications on 96 channels; scaling is fairly linear
- 512 MB RAM
- 2GB HDD
- XGA Monitor 16-bit color 1024 x768 (for Management Console TM)
- 100-MBit LAN card and 100MBit switched LAN (or vLAN) with TCP/IP network participation is required
Required Software
- GoldMine® Corporate Edition version 6.7 or higher
- Windows® 2000 Professional or Server w/Service Pack 3 or Windows 2003 Server
- TCP/IP configuration (domain membership is recommended, but is not required)
- Internet Explorer® 6.0 or higher
Making the Details Tab Really Useful
Details Plus™ runs alongside GoldMine providing greater flexibility and configurability of the Details Tab. Details Plus allows the Info Tab fields to hold numeric or date or contact fields, and character fields of different lengths and provides the following additional features and benefits:
Details Plus - Key Benefits
- Enables you to alter the layout of the Info Tab for every type of Detail, and enables you to change the labels and lookups.
- Works with GoldMine 4, GoldMine 5 and GoldMine 6, in both dBase and SQL versions. It automatically detects and adapts to the version of GoldMine being used.
- Allows you to configure the Details Info Tab to store information in more then the 8 fields currently allowed in GoldMine, with 4 extra character fields and one extra Notes field.
- Has powerful Detail search capabilities, letting you specify multiple criteria on which to search, video buttons to scan through Details meeting the criteria and also to automatically build groups in GoldMine.
- Has powerful Calculated Fields, enabling you to automatically populate fields based upon expressions.
- Can merge detail data into Word documents or e-mails, for example letting you automatically send an e-mail to each person with a particular Detail which meets the search criteria.
Capture Documents / Images Directly into GoldMine with or without a Scanner
Scan2Gold is the new standard in GoldMine scanning software. This GoldMine enhancement application is the fastest and easiest way to digitally store your documents into GoldMine, and the best way to organize your paperwork buildup.
Scan2Gold - Key Benefits
- Look through your links list, click, and the document appears on your screen - instantly!
- The GoldMine contact loop is complete. GoldMine lets you catalog all of your outgoing correspondence. With Scan2Gold, you can now store all of your incoming correspondence within each contact's records.
Scan2Gold - Features
- Save Image As PDF or TIFF Format - Choose between either PDF or TIFF image format on the fly to link into GoldMine
- 100% TWAIN Compatibility - Scan2Gold works with any scanner that uses a TWAIN interface.
- Scan multi-page documents - This will allow you to scan pages and pages within one Scan2Gold image.
- Instant simultaneous access - This allows any user within your GoldMine network to instantly and simultaneous view Scan2Gold documents.
- Document management conventions - This tool categorizes the documents by subject so you can quickly and efficiently create search query's on Scan2Gold documents.
- Link Management - This feature allows you to choose if you want the scan to be added in the History, or if you have GoldSync you can choose for the scan to be synchronized or not.
- Rescan option - If you don't like your first attempted scan, you can instantly rescan the same image.
- Selecting multiple scanners - You may select multiple scanners to scan within the same image for quality perfection.
Scan2Gold - System Requirements
- GoldMine
- 100% TWAIN Compatible Scanner
- Pentium® Class PC
- VGA Monitor / 32 MB RAM
- 10 MB Free Hard Drive Space (for installation - additional space required for scanned image storage)
- Windows 95 / 98 / Me / 2000 / XP
Integrated Computer Telephony for GoldMine
Tapi Link for GoldMine enables users to automatically dial their phone and present a caller's contact details when the phone is ringing (Screen Pop). Once installed, Tapi Link becomes an integral part of GoldMine and enables users to dial from directly within GoldMine using a variety of methods. It will present calling party contact details over any Windows application when the phone is ringing and searches not only the main telephone number (Phone1) but any other telephone number associated with that record (Phone2, Phone3) as well as all numbers listed under the Contacts Tab. This process is fully automated; if you have their number listed on the GoldMine record, Tapi Link will present the information.
Tapi Link - Key Benefits
- Seamless GoldMine integration
- Flexible search and display criteria
- Select fields of information to view with incoming calls
- Tapi Link can present caller information even when GoldMine is not running
Tapi Link - Features
- Provides fully integrated call control for dBase and MSSQL installations.
- Tapi Link will search Phone1, Phone2, Phone3 and all numbers in the Contacts tab.
- Choose up to five fields from your GoldMine system to display when your phone starts ringing.
- Simple and easy to setup, Tapi Link will work with any standard Tapi compliant device.
- Tapi Link supports hold, blind transfer, last number redial, supervised transfer and many other features.
Tapi Link - Hardware Requirements
- A telephone system or handset that supports the Microsoft® TAPI standard
- Microsoft® Windows 95, 98, NT4, 2000, ME, XP with support for TAPI 1.4 or higher
- GoldMine
Create Detailed Quotes with Speed and Efficiency
QuoteWerks generates sales quotes efficiently and easily. This all-purpose quoting system integrates seamlessly with GoldMine, allowing fast quote generation for customers already in the database. QuoteWerks can track your cost, selling price, and profit and allows for selling price and markup adjustments based on single-line items or the entire quote. You can also create bundles of items, see product price history, enter volume discounts, and link similar products together to offer substitutions. Quotes are stored in a Microsoft Access or SQL database, ensuring a highly flexible format. You can fax, print, or email a quote by customizing your output or using a variety of pre-existing formats.
View a demonstration movie (right click & 'Save As' to download) »
QuoteWerks - Features
- Pull GoldMine contact information into a quote
- Pull other GoldMine contact information into a quote
- Print information pulled from other GoldMine fields
- Create/Update linked documents in GoldMine
- Create/Update forecasted sales/opportunities in GoldMine
- Create/Update completed sales in GoldMine
- Schedule Follow up calls in GoldMine
- Create profile/detail records in GoldMine
QuoteWerks - Workstation Requirements
- Microsoft® Windows 95, 98, 2000, XP, ME
- Intel® Pentium or higher class processor running at 133MHz or higher
- 64 MB of RAM
- CD-ROM drive (on installation computer only)
- SVGA or higher resolution monitor
- 10/100 Mbps Network Connection
QuoteWerks - Server Requirements
- Microsoft® Windows NT / 2000
- Intel® Pentium III 300 MHz or higher
- 256 MB RAM minimum
- 10/100 Mbps Network Connection
User Friendly Data Mining
Stonefield Query for GoldMine® is a user-friendly data mining, business intelligence, query, and report writing tool designed specifically for GoldMine. You no longer need to call an IT specialist every time you need a report. Now your sales people, administrative staff, and management can create their own reports in minutes after only an hour of free training. Stonefield Query for GoldMine can handle virtually all of your reporting needs.
Try Stonefield Query with your GoldMine data for 30 days »
Stonefield Query - Features
- More than 40 pre-defined reports are available
- Stonefield Query can create groups in GoldMine.
- Multi-Database Support: A single report can be run against each of your GoldMine databases without making changes to the report.
- Stonefield Query for GoldMine can report on information in QuoteWerks, a quoting system that integrates seamlessly with GoldMine.
- Fields are organized into logical groups (matching the tabs that appear in GoldMine) rather than their actual tables.
- Contacts, History, and Details information is displayed as you expect it, rather than in the overloaded tables in which the data is actually stored. For example, sales fields, such as Price and Amount, are displayed correctly as numeric values rather than the character values that are actually stored in the GoldMine database. Email and Web site are displayed as Contacts fields in addition to Details. Doing this in other report writers is either not possible at all or requires very complex SQL SELECT statements.
- Although forecasted and completed sales records are stored in the Calendar and History files, respectively, Stonefield Query for GoldMine includes Forecasted Sales and Sales History tables, making it much easier to get at sales records without having to filter Calendar or History on the record type.
- Detail types you've customized (such as assigning headings for Fields 1 - 8 or creating tabs for) in GoldMine appear as separate tables in Stonefield Query for GoldMine, showing only the appropriate information for the detail type rather than all details records. Even better, if you use Details Plus, a GoldMine add-on product from Solica Consulting, Stonefield Query will use the customized headings and data types you specify in Details Plus, allowing you to, for example, properly filter on date values and sum numeric values.
- If address information for other contact records is blank, the address information for the main contact is automatically displayed.
Stonefield Query - System Requirements
- Microsoft® 98, Me, 2000 (Service Pack 3 or later), XP, Windows Server 2003, or Windows Vista
- Intel® Pentium or higher class processor
- 128 MB of RAM
- 25 MB Hard disk space (more recommend)
User Friendly Data Mining
The use of text messages in business has only been realised recently. From a business perspective the ability to send SMS messages directly from GoldMine has many advantages. Unlike email, the SMS medium can contact your target audience directly at any time. Of course such power has to be used carefully for permission based marketing only.
Companies can send out content specific SMS messages to inform customers of new services, product update information, and reminders for renewals, etc.
Text messaging can also be used to communicate with staff members. For example contacting an individual member of staff of the need to call the office, or to broadcast to all staff members the date of a company meeting.
Evaluation copy of ActivSMS for GoldMine » USER MANUAL
Download the ActivSMS for GoldMine User Manual (PDF) »
ActivSMS - Features
- Recognises GoldMine's filters and groups for sending text messages en mass
- Templates can be created for personalised messages
- Sends to both GoldMine's primary and additional contacts
- A signature can be inserted into each text message
- Records a GoldMine history item for each text message sent
ActivSMS - System Requirements
- GoldMine 5.x, 6.x, Sales and Marketing MR1 or greater
- An Internet connection